BIKERY LIVING SDN BHD understands that a Customer may occasionally need to cancel an Order after it has been submitted. As Orders may be processed shortly after confirmation, all cancellation requests must comply with the timeframe and procedure below.
Cancellation Request Period
Customers may request cancellation within 12 hours of placing the Order.
The request must be sent to bikery_living@outlook.com and should include:
Customer’s full name.
Order number.
Email address or telephone number used during checkout.
Product or products to be cancelled.
Reason for requesting cancellation.
A cancellation request is not automatically approved merely because it was submitted within 12 hours. BIKERY LIVING SDN BHD must first verify the Order and confirm whether preparation or delivery processing has begun.
Confirmation Is Required
An Order is considered cancelled only after the Company provides written confirmation.
Customers should not assume that an Order has been cancelled simply because an email was sent. Until confirmation is received, the Order may continue to be processed.
Requests After 12 Hours
Cancellation requests submitted after the 12-hour period will not be accepted.
After this period, the Order may already have been:
Confirmed for fulfilment.
Allocated from available stock.
Prepared or packed.
Assigned a shipping label.
Transferred to the courier.
Scheduled for delivery.
Customers should carefully check the selected product, model, dimensions, specifications, quantity and delivery details before completing payment.
Non-Cancellable Orders
An Order may not be cancelled when:
The 12-hour cancellation deadline has passed.
Packing or delivery processing has started.
The parcel has been dispatched.
The Order has already been delivered.
The product has been specially prepared for the Customer.
The submitted cancellation information is incomplete or cannot be verified.
Refusing delivery does not constitute an approved cancellation. A rejected parcel may still be treated as a completed Order unless the Company previously confirmed its cancellation.
Changes Instead of Cancellation
Customers who need to change a product model, size, variation, quantity or delivery address should contact the Company within the same 12-hour period.
Requested changes are subject to product availability and processing status. The Company will try to assist, but an amendment cannot be guaranteed.
Where an Order cannot be amended, the Customer may need to request cancellation and submit a new Order, provided the original Order remains eligible for cancellation.
Cancellation Refunds
If an eligible paid Order is successfully cancelled, any approved refund will generally be issued through the original payment method.
The time required for the amount to appear in the Customer’s account may depend on the bank, card issuer or payment provider. Processing periods controlled by these independent providers are outside the direct control of BIKERY LIVING SDN BHD.
Cancellation by the Company
BIKERY LIVING SDN BHD may cancel all or part of an Order if:
A product is unavailable.
Payment cannot be verified.
An obvious pricing or product information error has occurred.
The Customer’s details are incomplete or invalid.
The delivery address is outside the available service area.
Fraudulent or unauthorised activity is suspected.
The Order cannot be completed because of circumstances beyond our reasonable control.
If the Company cancels an Order after receiving valid payment, the Customer will be notified and the appropriate refund arrangement will be made.
How to Contact Us
All cancellation requests and supporting information must be emailed to bikery_living@outlook.com.
This Cancellation Policy is issued by BIKERY LIVING SDN BHD, Registration No. 202501045775 (1647183-P).