These Terms and Conditions regulate the website, products and online services provided by BIKERY LIVING SDN BHD, Registration No. 202501045775 (1647183-P).
By using the website, submitting an order or purchasing a bicycle, scooter component or related accessory, the customer confirms their acceptance of these Terms and Conditions.
Definitions
For the purposes of these Terms:
“Company,” “We,” “Us” or “Our” means BIKERY LIVING SDN BHD.
“Customer,” “You” or “Your” means the person accessing the website or purchasing Goods.
“Goods” or “Products” means bicycles, scooter parts, components, accessories and other items offered for sale.
“Order” means a request submitted by the Customer to purchase Goods.
“Website” means the online store operated by the Company.
“Services” means the Website, ordering facilities and related customer support provided by the Company.
Website Access
Customers may use the Website only for lawful browsing and purchasing purposes. You must not attempt to interfere with the Website, access restricted systems or use the Website in a way that may harm the Company or other users.
We may temporarily suspend Website access for maintenance, security, technical updates or circumstances outside our reasonable control.
Product Information
BIKERY LIVING SDN BHD makes reasonable efforts to display accurate product descriptions, photographs, specifications, measurements, materials, compatibility details and prices.
However, minor differences may occur because of photography, lighting, screen settings or manufacturing tolerances. Such minor differences will not necessarily mean that the product is defective or materially misdescribed.
We may correct an obvious error or update product information when necessary.
Compatibility and Selection
Bicycle and scooter components may be designed for particular models, sizes, frames, mounting systems or technical configurations.
Before placing an Order, Customers should verify:
Product measurements and dimensions.
Bicycle or scooter model compatibility.
Wheel, frame or component size.
Mounting and connection requirements.
Left-side or right-side configuration.
Intended purpose and load requirements.
Materials and technical specifications.
Customers should obtain appropriate technical advice if they are uncertain about compatibility. An incorrect product selected by the Customer does not automatically qualify for a return, refund or exchange when the item delivered matches the confirmed Order.
Orders
Submitting an Order represents an offer to purchase the selected Goods. An Order is not considered accepted until it has been successfully confirmed by the Company.
Order acceptance may depend on:
Product availability.
Payment verification.
Accuracy of customer information.
Availability of delivery service.
Review of product and price information.
Fraud and security checks.
The Company reserves the right to reject or cancel an Order where it cannot reasonably be completed.
Prices and Payments
Prices are stated in Malaysian Ringgit unless otherwise indicated. Customers must pay the full amount displayed during checkout using an available payment method.
Payments may be processed through an independent payment service provider. The provider’s transaction procedures and processing periods may also apply.
If an obvious pricing or calculation error is discovered, BIKERY LIVING SDN BHD may contact the Customer for confirmation or cancel the affected Order.
Product Availability
Website availability information may change without notice. Placing an item into the shopping cart does not reserve the product.
If an ordered item becomes unavailable, the Company may contact the Customer to discuss an alternative item, adjustment or cancellation.
Shipping and Delivery
Orders will be delivered according to the Company’s Shipping Policy. Customers must provide a complete and correct delivery address together with a valid contact number.
Delivery dates and courier tracking updates are estimates. Actual delivery may be affected by public holidays, courier operations, weather, incorrect addresses or other circumstances beyond our reasonable control.
Cancellation of Orders
Customers who wish to cancel an Order must follow the Company’s Cancellation Policy and submit the request within the stated cancellation period.
An Order remains active until the Customer receives written confirmation that the cancellation has been approved.
Returns, Refunds and Exchanges
Products sold through the Website are generally not refundable or exchangeable unless:
The merchant sent an incorrect item.
The received item does not match its advertised specifications, description, features or information.
The product was spoiled, damaged or defective upon delivery.
Delivery exceeded the timeline stated in the Shipping Policy.
All claims must comply with the evidence requirements and 24-hour submission deadline provided in the Return, Refund and Exchange Policy.
Installation and Product Safety
Customers should inspect products before installation and use. Bicycle and scooter components should be assembled, adjusted and tested by a suitably experienced person when specialised knowledge or tools are required.
Customers must not continue using a product that appears damaged, loose, incorrectly fitted or defective.
BIKERY LIVING SDN BHD will not be responsible for damage, injury or loss resulting from:
Incorrect installation.
Use of unsuitable tools.
Forced fitting of an incompatible component.
Unauthorised repair or modification.
Improper maintenance.
Overloading or misuse.
Failure to observe product and safety instructions.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Customer Responsibilities
Customers agree to:
Provide accurate personal, payment and delivery information.
Review product details before ordering.
Select the correct size, model and variation.
Use and maintain products responsibly.
Keep account information secure.
Notify the Company promptly of any eligible product issue.
Provide genuine and complete evidence for a claim.
Prohibited Activities
Customers must not:
Use false identities or unauthorised payment information.
Submit fraudulent Orders or product claims.
Introduce malicious software or harmful code.
Attempt to gain unauthorised Website access.
Copy or commercially exploit Website content without permission.
Disrupt the Website or interfere with other users.
Use the Company’s products or Services for unlawful purposes.
We may restrict access, cancel a transaction or take appropriate action when prohibited conduct is identified.
Intellectual Property
Unless otherwise stated, the Company’s original Website content, branding, text, graphics and page designs are owned by or licensed to BIKERY LIVING SDN BHD.
These materials must not be copied, altered, republished, distributed or commercially used without prior written permission.
External Services
The Website may use independent providers for payment processing, delivery, hosting, analytics and other functions.
The Company is not responsible for separate policies, interruptions or actions that are entirely controlled by an independent provider.
Privacy
Personal information provided by Customers will be processed according to the Company’s Privacy Policy and applicable Malaysian requirements.
Governing Law
These Terms and Conditions, Website use and all transactions with BIKERY LIVING SDN BHD are governed by the laws of Malaysia.
Both parties should first attempt to resolve any disagreement through reasonable communication. Matters that remain unresolved will be subject to the appropriate Malaysian courts, tribunals or legal processes.
Severability
If a provision of these Terms is found to be invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
Amendments
BIKERY LIVING SDN BHD may update these Terms when required. Revised Terms become effective after publication on the Website.
Questions regarding these Terms and Conditions may be submitted to bikery_living@outlook.com.